Plain answers. Same facts as the Terms.

A booking is time on the call, not a guaranteed fix. We work on the problem you described. If it needs more than 30 minutes, we can keep going. The remaining balance is the rest of that time at the rate locked when you booked, plus the same ZIP tax.

Some problems cannot be fixed remotely, need parts you do not have, or need a clean install you have not backed up first. We will say so. That is still time and effort — not a new refund beyond the Terms.

You can tell us to stop at any time. If we wrap in 12 minutes, you still paid the $30 hold plus tax from your ZIP. That $30 is the 30-minute minimum, even if we finish in five.

If we stay inside 30 minutes at the standard rate, there is no remaining balance.

If you cancel or reschedule before the session start time, we refund the $30 deposit plus the ZIP tax you already paid. Email d.banner@getpulsepc.com.

If you do not show up and do not cancel, we may keep that $30 plus the ZIP tax as the 30-minute minimum.

If Pulse has to cancel, we will reschedule or refund any amount already paid for that session.

Weeknights only. Monday–Friday, 6–10pm Central. Starts every 30 minutes. Last start is 9:00pm CT. 9:30pm is not offered as a start.

No Saturday. No Sunday. Daytime is not a live-session window. Hours on the site are when we take bookings, not a promise we are free every minute of that window.

The offer is Windows PCs, PC builds, and stream setups (OBS, Discord, first streams). Scope in the Terms: Windows setup, malware, performance, hardware-upgrade guidance, and PC-build consultation.

We do not offer Mac, Linux, Steam Deck, or consoles as the product. We do not operate a drop-off shop.

You watch the whole session. You type your own passwords. We do not store your passwords. We do not go through unrelated files, mail, or photos.

You can disconnect at any time, which ends our access. Details live in the Remote Access Policy.

No. The $30 hold is the first 30 minutes, plus tax from your ZIP, paid when you book. If we go longer, remaining is the rest of that time at the locked hourly rate, plus the same ZIP tax. It is not a $90 bill for a half-hour visit.

A 30-minute standard session is the $30 hold plus that ZIP tax. If we run a full hour at $60/hour, remaining is the other half hour ($30) plus that tax. Builds and stream setups are $75–90/hour, so a short build call can still have a remaining balance after the $30 hold — the rate at booking is binding.